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Tours & Sightseeing Trips in
Fairbanks, Denali & the Arctic Circle.

Office Specialist

 

Part Time Office Specialist

1st Alaska Tours is a year round sightseeing company. Our office staff provides guests with their first impression of the company and it’s products. Task can range from reservations, tour preparation, scheduling, general phone/e-mail inquiries and more.

1st Alaska Tours employs patient, friendly, professional office specialists to ensure our guests receive excellent customer service.

If you are interested in joining our office team, please review the job description and complete the online application.

 

Office Specialist

DEPARTMENT: Reservations/Office

REPORTS TO: Administrative Manager

Hours: Part Time

ADOPTED/REVISED DATE: 7-7-2016 SALARY GRADE: Starting @ $12.00/hour

POSITION PURPOSE/SUMMARY

The purpose of this position is to interact with our guests and ensure that they have a great booking experience. This person is responsible for responding to guest calls or inquires about 1st AOS tours, to provide information and reserve space for guests booking tours. The Office Specialist will contribute to the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a tour that meets their expectations. Specialists will be well versed in pricing, tour details and sales strategies to meet guest’s requests.

EXAMPLES OF DUTIES AND RESPONSIBILITIES

Answer incoming calls and assist with reservations, confirmations, tour information and questions

Answer incoming calls within 3 rings with appropriate greeting

Check and return all voice mails

Explain tour products and other information as requested

Sell, process and enter booking into reservations system (The Flybook)

Schedule drivers and fleet for each tour

Verify payment and send confirmations to guests

Assist guests with issues and focus on guest satisfaction (Use supervisor support when necessary)

Maintain accurate log book of communication between Office Specialist shifts

Create and distribute driver/guide daily pouches for each tour

Breakdown driver/guide pouches after each tour

Provide customer satisfaction duties such as calling guests after tour to get feedback

Provide daily updates for organizations social media accounts (Facebook & Instagram)

Check tour vans prior to tour departure for cleanliness, fuel levels and speaker systems readiness

Responsible for managing organization’s INFO email box

Respond to any direct email inquires

Respond via email to any and all website inquires

Manage and file all credit card sales and batch reports

Other duties as assigned.

WORKING CONDITIONS

Office work mainly, some outdoor duties apply

KNOWLEDGE, ABILITIES, SKILLS FOR SUCCESS

Superior customer service skills

Strong phone etiquette

Excellent written and oral communications skills required

Positive interpersonal skills required

Must be fluent in verbal and written English

Excellent computer and typing skills required. Excel and Word proficiency desired

Excellent listening and comprehension skills required

Team oriented desired

Must have excellent multitasking abilities

QUALIFICATIONS REQUIRED

High school diploma or equivalent

The statements contained herein reflect general details, as necessary to describe the principalfunctions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as needed, including working in other functional areas to cover absences or relief, to equalize work periods, or to otherwise balance the workload.

  • Complete the online application found on this page

Employment Application

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